Superfast ferries has announced Terms and Conditions for passengers traveling in the Adriatic Sea.
Terms and Conditions of Superfast Ferries.
Passengers, their luggage and accompanied vehicles are carried subject to the International Treaties and Conventions, the Greek Private Maritime Code and the general conditions of carriage of the Superfast Ferries, Blue Star Ferries or Anek Lines Vessels (hereinafter the “Vessel/Vessels”) as these conditions (collectively referred to as “General Terms and Conditions”) were determined by the Managers of the Vessels acting on behalf of the Ship Owners of the Vessels (hereinafter the Managers and the Ship Owners together referred to as “the Company”). These General Terms and Conditions include exclusions and limitations of carriers’ liability for death, illness or for damage to or loss of vehicles and luggage or for delay or deviation. Copies of the General Terms and Conditions of carriage of the Company are available upon request.
Reservation Requirements
In compliance with international SOLAS regulations and EU Law (Council Directive 98/41/EC of 18 June 1998) passengers are required to supply the following information during reservation: Name and Surname, Gender, Nationality, Date of birth, Contact phone number, Type and registration number of vehicle (if applicable).
Passengers from non-European Union (and non-Schengen) countries are required to supply the following additional information: Passport number and expiry date, Visa expiry date (if required).
Cancellations – Refunds
Cancellations can be made at the Travel Agency, Port Agency, Premium Sales Agent or at the offices of the Company where reservation and payment were made. Depending on the time of cancellation the following amounts are refunded (special offers excluded):
- A 100% refund, up to 22 days prior to departure.
- A 80% refund, from 21 days up to 8 days prior to departure.
- A 50% refund, from 7 days to 24 hours prior to departure.
- The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.
Passengers have the right to make their ticket OPEN with validity for one year from the date of issuance. If this ticket is cancelled, the date of rebooking is considered as the date of cancellation and the refund is calculated in relation to the original travel date. - In the event of a partial cancellation of a round trip of which one crossing has been completed, the passenger will be charged a one way fare and will be refunded as above for the balance of the round trip fare.
- In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation). A request for refund must be made in writing and the actual refund may take place in a three month period after the last date of travel. Cancellations and refunds can only be settled through the Travel Agency, Premium Sales Agent or offices of the Company, where tickets were issued. Port Agencies may cancel a ticket once check-in has been finalized but cannot refund money. The Company is entitled to retain the total value of ticket if the passenger interrupts his voyage at an intermediate port, unless the interruption is due to illness, accident or force majeure.
Lost Tickets
In case of a lost ticket: a) The passenger must immediately notify the issuing Travel Agent, Premium Sales Agent, or the Company. b) The passenger bears the cost of the reissued ticket.
The lost ticket is refunded only by the issuing ticket office, three months after the departure date, following verification that the relevant ticket has not been used.
Discounts
Valid proof may be required by the Company for discounted fares e.g.: a) infants, b) children, c) senior citizens, d) students, e) youths f) members of automobile associations & camping clubs. Discounts should be claimed upon reservation. After the voyage, no fare may be refunded.
Disabled passengers
On board our Vessels there are specially designed cabins with easy access and operation to accommodate disabled passengers. Due to a limited number of such cabins it is necessary to reserve in advance. For further assistance, please call the Customer Service Direct Line.
Pets
Onboard our vessels there are a number of kennels available, which are necessary to be booked in advance. Furthermore, there are a limited number of cabins available for pet carriage. It is also necessary to reserve these in advance. Unaccompanied pets are not acceptable.
Owners or guardians are required to have their pet’s valid health documents with them while travelling (EU citizens are additionally required to have their EU Pet Passport) and follow all entry regulations. For all cats, dogs and ferrets a valid rabies immunization document is mandatory. For more information, please always check with your veterinary and your local travel agent. Pets are not allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked camping on board), while access to the vehicle deck is forbidden during crossings. While walking on the open decks, pets are required to wear a muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner or guardian is held fully responsible for the care, safety and hygiene of the pet and for adhering to all laws and regulations related to the above.
Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party. Excluded from the above mentioned restrictions are animals that guard and assist people with disabilities that may accompany their owners. Owners must hold the appropriate certificates for these animals. Note: Carriage of live animals (other than pets) is governed by the cargo terms and conditions of the Company. For more information passengers should contact the Customer Service department of the Company.
Camping on Board
Camping on board is permissible from April 1st to October 31st. The passengers travelling with a caravan or a camper should check in at least 3 hours prior to the scheduled departure time. Delayed arrival of a camper may hinder boarding on the open deck. Due to the limited space for camping on board, it is advisable to book well in advance. For safety reasons, cooking and the use of gas or fire by camping-on-board passengers is strictly forbidden. Please pay special attention to the camping on-board instructions available on board. Camping on board is permitted for clients traveling with vehicles officially registered as camping vehicles, campers and caravans. Regular cars and/or minibus vehicles are not permitted for camping on board. Any vehicles that are not registered as camping vehicles will not be permitted for camping on board and clients will be denied access to the open deck.
